MONEY BACK GUARANTEE

What is a Money Back Guarantee?

We stand behind our products with confidence in their effectiveness; however, we recognise that everyone's skin is unique. To provide you peace of mind, we offer a money-back guarantee on all our skincare products.

To qualify for our money-back guarantee, please adhere to the following conditions:

 

Photographic Evidence & Usage Duration:

Take an initial photo of your skin on the day you start using our products, with a visible time stamp and date.

Our products must be applied as recommended for a minimum of 12 weeks to see optimal results. While some customers notice improvements within a month, the full three-month period is advised for comprehensive results.

Throughout the 12-week period, capture weekly progress photos from the same angle as the initial photo, ensuring each image has a visible date and time stamp.

 

Submission Process:

Send these images to EMAIL address here for review by our team.

Upon approval of all evidence, you may receive a EMIKO replacement product to continue your skincare journey, or a full refund.

 

Application Validity:

Ensure your application is submitted within six months of your original order date for it to be considered valid.

 

Approval Process:

Our team reserves the right to reject incomplete evidence. Approval is contingent on the submission meeting all specified criteria.

 

In the rare instance that you are dissatisfied with your results, please contact us via email so we can offer personalised guidance and assistance. We are committed to ensuring your satisfaction with our products.