What is Bakuchiol, and how does it benefit my skin?

Bakuchiol is found in the leaves and seeds of the Psoralea corylifolia plant & is a natural alternative to retinol, which can often be irritating to the skin. Bakuchiol is a potent antioxidant; it stimulates collagen production and helps minimise fine lines.

When and how should I use BOOST serum?

Apply the serum on damp skin to your face, neck, and décolletage in the evening as part of your night time skincare routine, after cleansing & toning & before moisturising.

Can I use BOOST Serum on sensitive skin?

Yes, Bakuchiol is known for being gentle on the skin, making it suitable for those with sensitive skin types.

Is this product suitable for all skin types?

The serum is formulated with a focus on organic and natural ingredients and is generally suitable for a wide range of skin types.

Can I use this serum with other skincare products?

Yes, this serum can be incorporated into your existing skincare routine. It is recommended to apply it after cleansing and toning but before moisturising.

However, it can potentially interact negatively with other serums or skincare products containing certain ingredients if applied at the same time. It's important to be aware of these potential incompatibilities to ensure that you are not compromising it's effectiveness.

Products which contain, AHAs like glycolic acid and lactic acid & BHAs like salicylic acid which also have exfoliating properties should be used cautiously alongside Bakuchiol to prevent over-exfoliation and irritation.

Also, seek advice when using prescription medications & strong retinoids (Retin-A, Tretinoin). Using abrasive scrubs, physical exfoliants or chemical exfoliants can be too harsh when combined with Bakuchiol. Opt for gentler exfoliation methods, such as MATCHA Face Mask & YUZU Cleansing Scrub.

Using Vitamin C and Bakuchiol at the same time is not recommended. For efficacy, we recommend using BOOST Serum in the evening and POWER Serum (Vitamin C/E Serum) in the morning.

What is cylindrotheca Fusiformis & why is it in BOOST?

This is seaweed, highly concentrated in carotenoids shown to stimulate fibroblasts to synthesize collagen and elastin, smoothing deep lines. It also has essential fatty acids and sterols that has an impressive effect on the skin. EcoCert approved ethanol is used to make an extraction of Cylindrotheca Fusiformis which is an oceanic marine algae. Because of the risk of pollution in the seas, the producer grows the micro algae in a purpose built eco facility. This not only guarantees purity of the algae but also means that the eco balance of the oceans are not disturbed by uncontrolled harvesting.

Is this product vegan?

Yes, this product does not contain animal-derived ingredients.

Can I use this product during pregnancy or while breastfeeding?

It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

Will BOOST Serum block my pores?

Non-comedogenic ingredients have been specifically chosen, to reduce the risk of causing acne or blackheads by not obstructing the hair follicles or pores in the skin.

Can I use BOOST Serum if I prefer fragrance-free products?

Absolutely, it is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

Are there any harsh chemicals or preservatives in this product?

No, our BOOST Serum is free from harsh chemicals & contains a natural preservative for product safety.

Does BOOST contain essential oils?

No.

What is the shelf life of the product?

The shelf life is 6 months.

Is this product Organic?

Yes, BOOST Serum is 97% Organic & 100% Natural.

 What is THD (Tetrahexyldecyl Ascorbate) Vitamin C?

Tetrahexyldecyl Ascorbate is a stable form of Vitamin C

What does THD Ascorbate Vitamin C do for the skin?

It is known for its skin-lightening properties and can help minimise the appearance of hyperpigmentation. It also acts as an antioxidant, addressing issues like dullness, sensitivity, wrinkles, dehydration, uneven tone, and premature fine lines. 

Why use THD Ascorbate Vitamin C instead of Ascorbic Acid?

THD Ascorbate Vitamin C is more stable and penetrates the skin more effectively than plain ascorbic acid, which can be more irritating to the skin. THD Ascorbate Vitamin C therefore reduces the risk of irritation. In addition, ‘Less is more’ as it also penetrates the epidermis three-fold compared to ascorbic acid, so you can use less with even greater results.

Are there specific benefits proven for THD Ascorbate Vitamin C?

Yes, THD Ascorbate Vitamin C has been shown to reduce UV-induced skin pigmentation, age spots, and increase collagen synthesis.

Are there any harsh chemicals or preservatives in this product?

No, our Power Serum is free from harsh chemicals and contains a natural preservative for product safety.

What does Vitamin E (Tocopherol) do for the skin?

Vitamin E is a powerful antioxidant that helps protect the skin from damage caused by free radicals and environmental stressors, such as UV radiation and pollution. In the context of this serum, Vitamin E works in conjunction with Vitamin C (Tetrahexyldecyl Ascorbate) to enhance its stability and effectiveness as an antioxidant. This combination can provide significant protection against oxidative stress, reduce the risk of premature aging, and contribute to overall skin health.

Can I use this serum with other skincare products?

Yes, this serum can be incorporated into your existing skincare routine. It is recommended to apply it after cleansing and toning but before moisturising.

However, it can potentially interact negatively with other serums or skincare products containing certain ingredients if applied at the same time. It's important to be aware of these potential incompatibilities to ensure that you are not compromising its effectiveness.

Products which contain Niacinamide, Retinol (Vitamin A), Peptides, Alpha Hydroxy Acids (AHAs) and Beta Hydroxy Acids (BHAs) & Benzoyl Peroxide may impact the efficacy of the POWER Serum if used at the same time. We recommend using EMIKO POWER Serum in the day time and EMIKO BOOST Serum as a night serum (with Bakuchiol & Seaweed - a natural alternative to retinol.)

Will this block my pores?

Organic Jojoba oil is used in POWER Serum which closely resembles the natural sebum produced by the skin and is deemed non-comodegenic so less likely to clog pores. It is well-tolerated by many skin types, including those with acne-prone or sensitive skin & is often used to balance the skin.

How often should I use this serum?

Apply this once a day as a day serum. (Use in conjunction with BOOST as a natural retinol alternative, night serum).

Is this serum suitable for all skin types?

Yes, but if you have specific skin concerns or sensitivities, it's a good idea to do a patch test or consult with a dermatologist.

Does POWER contain essential oils?

No.

Does this product provide sun protection?

This serum is not a substitute for sunscreen. It may offer some protection due to the presence of Vitamin C and E, but it's essential to use a dedicated sunscreen for proper sun protection.

Can I use POWER Serum if I prefer fragrance-free products?

Absolutely, it is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

Is POWER Serum vegan?

Yes, it does not contain any animal-derived ingredients.

Is POWER Serum water free?

Yes.

Can I use this product during pregnancy or while breastfeeding?

It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

What is the shelf life of the product?

The shelf life is 6 months.

 Is this product Organic?

 Yes, our POWER Serum is 96% Organic & 97% Natural.

How do I use the BEAUTY SLEEP Rose Night Oil?

Apply the oil to damp skin on your face, neck, and décolletage in the evening as the final step in your evening skincare routine.

Can I use this product in the morning?

This product is recommended for use in the evening, as its nourishing and hydrating properties are well-suited for nighttime skincare routines.

Is this product suitable for all skin types?

While the product contains natural ingredients, it's important to perform a patch test if you have sensitivity to essential oils.

Can I use this product alongside other skincare products?

You can incorporate BEAUTY SLEEP Rose Night Oil into your existing skincare routine. It's typically applied after cleansing, toning & moisturising, as the final step in your skincare routine.

Is this product vegan? Yes, this product does not contain animal-derived ingredients.

Can I use this product during pregnancy or while breastfeeding? It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

Will BEAUTY SLEEP Rose Night Oil block my pores?

Non-comedogenic ingredients have been specifically chosen, to reduce the risk of causing acne or blackheads by not obstructing the hair follicles or pores in the skin.

Does BEAUTY SLEEP Rose Night Oil contain essential oils?

Yes, the BEAUTY SLEEP Rose Night Oil contains Organic Rose, Chamomile & Geranium Essential Oil which provide a calming scent during use.

 Are there any harsh chemicals or preservatives in this product?

No, our BEAUTY SLEEP Rose Night Oil is free from harsh chemicals & preservatives.

What is the shelf life of the product?

• The shelf life is 6 months.

Is this product Organic?

Yes, our BEAUTY SLEEP Rose Night Oil is 99.5% Organic & 100% Natural.

How do I use ALL DAY Facial Oil?

Apply the ALL DAY Facial Oil to damp skin on your face, neck, and décolletage, after cleansing, toning, moisturising & before applying your SPF in the morning.

Is this product suitable for all skin types?

Yes, the fragrance-free formula and sebum-mimicking properties make it suitable for most skin types, including sensitive skin.

Can I use ALL DAY Facial Oil under makeup?

Yes, you can apply this facial oil as a base under makeup to create a smooth canvas for your makeup application. Just wait a few minutes before applying your makeup.

Can I use ALL DAY Facial Oil in the evening as well?

While recommended for morning use, you can also use it in the evening if it complements your skincare routine. EMIKO recommends BEAUTY SLEEP for a Vitamin A Boost overnight. 

Is this product vegan?

Yes, this product does not contain animal- derived ingredients

Will ALL DAY Facial Oil make my skin feel oily or greasy?

No, the sebum-mimicking formula ensures quick absorption without leaving a greasy residue, helping to maintain a balanced complexion. Use the appropriate number of oil drops as your skin requires. 

Is this facial oil suitable for individuals with allergies or sensitive skin?

 While it's formulated to be gentle, it's recommended to perform a patch test first if you have allergies or sensitive skin to ensure compatibility with your specific needs.

Will ALL DAY Facial Oil block my pores?

Non-comedogenic ingredients have been specifically chosen, to reduce the risk of causing acne or blackheads by not obstructing the hair follicles or pores in the skin.

Can I use ALL DAY Facial Oil if I prefer fragrance-free products?

Absolutely, it is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

 Are there any harsh chemicals or preservatives in this product?

No, our ALL DAY Facial Oil is free from harsh chemicals & preservatives.

Does ALL DAY Facial Oil contain essential oils?

No.

Can I use this product during pregnancy or while breastfeeding?

It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

What is the shelf life of the product?

The shelf life is 6 months.

Is this product Organic?

Yes, our ALL DAY Facial Oil is 99.5% Organic & 100% Natural.

How do I use the GLOW Cream?

Apply the cream to damp skin on your face, neck, and décolletage, after cleansing, toning and serums and before facial oil and sunscreen. Use it in both your morning and evening skincare routines.

Can I use the GLOW Cream as a moisturiser?

Yes, the cream is designed to provide hydration and moisture, making it suitable for use as a moisturiser.

Can I wear makeup over the GLOW Cream?

Yes, you can apply makeup over the cream. It can act as a base or primer for makeup. Wait a few minutes before applying make up.

Can I use GLOW Cream for make up-free days?

Absolutely! GLOW provides hydration, nourishment, and a radiant glow to your skin, even without makeup. Enjoy its benefits for makeup-free, fresh-faced days.

How often should I use GLOW Cream?

Apply this twice a day, morning & evening.

 Is GLOW Cream suitable for all skin types?

Yes, but if you have specific skin concerns or sensitivities, it's a good idea to do a patch test or consult with a dermatologist.

What molecular weight is the hyaluronic acid used in GLOW?

EMIKO uses high molecular weighted hyaluronic acid, providing greater hydration, whilst reducing potential moisture loss.

Does this product provide sun protection?

No, it's advisable to use a dedicated sunscreen product with an appropriate SPF as the final product in your morning skincare routine.

 Can I use GLOW Cream if I prefer fragrance-free products?

Absolutely, it is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

Is GLOW Cream vegan?

Yes, it does not contain any animal-derived ingredients.

 Are there any harsh chemicals or preservatives in this product?

No, our GLOW Cream is free from harsh chemicals and contains a natural preservative for product safety.

Does GLOW contain essential oils?

No.

Can I use this product during pregnancy or while breastfeeding? It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

What is the shelf life of the product?

The shelf life is 6 months.

Is this product Organic?

Yes, our GLOW Cream is 95.7% Organic & 99.7% Natural

What is a gel-to-milk cleanser?

A gel-to-milk cleanser is a skincare product that starts as a gel and transforms into a milk-like texture when mixed with water. It's used to cleanse the skin, remove makeup and hydrate.

Who is this DEEP CLEAN cleanser suitable for?

Our cleanser is suitable for all skin types, including sensitive skin, as it contains gentle, organic ingredients.

How often should I use DEEP CLEAN in my skincare routine?

You can use this cleanser twice a day for an optimal skincare routine. Use it in the morning and as part of a double cleansing routine in the evening to thoroughly remove makeup, dirt, and impurities.

What is double cleansing?

Double cleansing is a skincare method involving two steps of cleansing, the first to remove makeup, sunscreen, and excess oil & the second step to further clean the skin, removing any remaining impurities and residues. This method provides a more thorough and deep cleanse.

Why is double cleansing popular in Japanese skincare?

Double cleansing is a practice that has been popularised and widely embraced in Japanese skincare culture, due to its effectiveness in maintaining clear and radiant skin.

Can I use it to remove eye makeup?

Yes, it's gentle enough for eye makeup removal. Be careful not to get it directly into your eyes & rinse thoroughly. Using wet circular reusable pads is particularly effective around the eye area. 

What’s the best way to remove eye makeup using DEEP CLEAN?

Apply a slightly larger than pea-size amount of the cleanser to your fingertips. Gently massage onto your closed eyes, focusing on the areas with makeup. Rinse your eyes with lukewarm water & use wet circular pads to remove the dissolved makeup. Repeat to ensure all makeup & cleanser is removed from the eye area. Pat your eyes dry with a soft, clean towel, and continue with your skincare routine. Avoid getting the cleanser directly into your eyes and be gentle to prevent irritation.

Are there any harsh chemicals or preservatives in this product?

No, our oil-based cleanser is free from harsh chemicals and contains a natural preservative for product safety.

Does DEEP CLEAN contain essential oils?

No. 

Can I use DEEP CLEAN if I prefer fragrance-free products?

Absolutely, our cleanser is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

 Is DEEP CLEAN vegan?

Yes, our cleanser does not contain any animal-derived ingredients.

What is the shelf life of the product?

The shelf life is 6 months.

Can I use this product during pregnancy or while breastfeeding? It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

Is this product Organic?

Yes, our DEEP CLEAN Cleanser is 99 % Organic & 100% Natural.

Who is Nippon Essence suitable for?

Nippon Essence is suitable for all skin types, making it a versatile addition to any skincare routine. Whether you have sensitive, oily, dry, or combination skin, you can benefit from it's nourishing properties.

When and how often should I use Nippon Essence?

It is recommended to use Nippon Essence both in the morning and evening after cleansing. Incorporate it as the next step in your skincare routine to maximise its benefits.

Can I use Nippon Essence with other skincare products?

Yes, you can use Nippon Essence alongside your other skincare products. In fact, it is designed to prepare your skin to absorb subsequent products, like serums, more effectively.

Can I use Nippon Essence if I prefer fragrance-free products?

Absolutely, our Essence is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

What is the shelf life of the product?

The shelf life is 6 months.

Is Nippon Essence safe for sensitive skin?

Yes, Nippon Essence is formulated to be gentle and safe for all skin types, including sensitive skin and contains a natural preservative for product safety.

However, if you have specific skin concerns or conditions, it's always a good practice to do a patch test before applying it to your entire face.

Can I wear makeup over Nippon Essence?

Yes, you can apply makeup over Nippon Essence once your skin is dry. It can serve as an excellent makeup primer because it smoothens the skin's surface and helps makeup adhere more effectively.

Is this product vegan?

Yes, the Nippon Essence does not contain any animal-derived ingredients.

Does NIPPON Essence contain essential oils?

No.

How much should I use with each application?

The recommended amount can vary based on your preference and the coverage you desire. Typically, 2-4 spritzes should suffice to cover your entire face and neck evenly. Start with a minimal amount and adjust as needed to achieve your desired level of hydration and coverage. Waft your hands in front of your face to speed up the drying process.

Can I use more Nippon Essence if I have dry skin or less if my skin is oily?

Absolutely. The number of squirts you use can be adjusted to accommodate your skin's unique needs. If you have dry skin, you may opt for a slightly higher amount, while those with oilier skin may find that using less provides the desired results.

Can I use this product during pregnancy or while breastfeeding? It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

Is this product organic?

Yes, our NIPPON Essence is 99% Organic & 100% Natural.

How often should I use EYE TO EYE Bioactive Eye Serum?

We recommend using it twice daily, in the morning and evening, for the best results.

Can I apply makeup over EYE TO EYE?

Yes, you can apply makeup over the bioactive eye serum. Allow a few minutes for it to fully absorb into your skin before applying makeup.

Will this product work for all skin types?

Yes, our bioactive eye serum is suitable for all skin types, including sensitive skin. It's formulated to provide nourishment and hydration without clogging pores.

Is this product vegan?

Yes, our bioactive eye serum does not contain any animal-derived ingredients.

Can I use EYE TO EYE Bioactive Eye Serum with other skincare products?

Yes, you can incorporate it into your existing skincare routine.

Are there any harsh chemicals or preservatives in this product?

No, our Bioactive Eye Serum is free from harsh chemicals.

Can I use EYE TO EYE if I prefer fragrance-free products?

Absolutely, it is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

 Is EYE TO EYE vegan?

Yes, it does not contain any animal-derived ingredients.

Is Eye to Eye water free?

Yes.

Does EYE TO EYE contain essential oils?

No.

What is the shelf life of the product?

The shelf life is 6 months.

Can I use this product during pregnancy or while breastfeeding?

It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

Is this product Organic?

Yes, our EYE to EYE Bioactive Eye Serum is 99.5% Organic & 100% Natural.

Is this product suitable for sensitive skin?

Yes, the Matcha Face Mask is designed to be gentle on the skin and is suitable for various skin types, including sensitive skin. If you are suffering from very dry skin, complete our 'Find your Routine' to find the best range for you. 

How often should I use this mask for the best results? 

We recommend using the mask 1-2 times a week.

Is there a specific order for applying the mask to get the best results? 

Typically, you should cleanse your face before applying the mask, leave it on for 10-15 minutes and then rinse thoroughly with a dark cloth or circular pad.

Is this product free of harmful chemicals or additives? 

Yes, our face mask is free of harmful chemicals and additives, making it a natural and safe option for your skincare routine.

How soon can I expect to see results after using the mask? 

Results may vary from person to person, but many users notice improved skin texture and a radiant complexion after just a few uses. Consistency is key for long-term benefits.

How should I store the Matcha Mask?

Store the Matcha Face Mask in a cool, dry place, away from direct sunlight and moisture. Make sure to close the pot tightly to maintain its freshness and effectiveness.

Is this product vegan?

Yes, the Matcha Face Mask does not contain any animal-derived ingredients.

Should I use the Matcha Face Mask be used in my morning or evening skincare routine?

You can use the mask in either your morning or evening routine, depending on your preference. Just be sure to follow up with your usual skincare products, such as moisturising cream and sunscreen in the morning.

Is this product suitable for acne-prone skin?

Yes, the Mask can be used on acne-prone skin. It helps to unclog pores and improve the texture of the skin, but it's essential to use it with care and not over-exfoliate, which can potentially worsen acne.

Are there any specific types of cloths or pads you recommend for use with your Matcha Face Mask?

While personal preference plays a role, dark-coloured soft, reusable, eco-friendly, organic bamboo or cotton cloths or pads are often a good choice when using our mask.

Will the matcha face mask stain light-coloured clothes or pads?

Yes, the natural, organic matcha component in our mask can potentially stain light-coloured clothes or pads. To avoid any staining, we recommend using dark-coloured cloths or reusable pads when applying and removing the mask.

What should I do if the mask accidentally stains my clothes or pads?

If staining occurs, act promptly. Rinse the stained fabric with cold water and use a mild stain-removing solution. It's always a good idea to spot-test any new cloth or pad you plan to use with the mask to check for potential staining.

What do I need to apply my mask?

•  Small Bowl: To mix the mask
• Brush: If you prefer precision, use a clean brush to apply the mask evenly to your face.
• Clean Fingers: If you want a quick and easy application, you can use your clean fingers to spread the mask evenly over your skin.

What is the recommended ratio of ingredients to mix with the mask?

For our mask, use half a teaspoon of Matcha Mask with 10 drops of the ALL DAY Facial Oil and half a teaspoon of water. Instead of water, you can also create a custom blend with aloe vera gel or rose hydrolat. Experiment with different combinations to suit your skin's unique requirements. Adjust the ratio as needed for your preferred consistency.

Is facial redness normal after using a face mask?

Some redness can be a normal reaction to MATCHA mask as it is designed to stimulate circulation & deep cleanse the skin. Temporary redness also indicates that the mask is working to remove impurities.

How long does the redness typically last after using the mask?

Redness following mask application is usually temporary and should subside within a short period, typically within an hour or less. To minimise redness, avoid using hot water when rinsing off the mask, follow the recommended mask application (10-15 minutes/don’t allow the mask to dry completely) & apply a gentle, hydrating moisturiser, after using the mask to soothe your skin.

 (Emiko GLOW 24k Gold & Hyaluronic Acid is a good choice!)

Is the MATCHA Mask water free?

Yes.

Does the MATCHA Mask contain essential oils?

 No.

Can I use this mask if I prefer fragrance-free products?

Absolutely, our mask is a great choice for those who prefer fragrance-free products, as it relies on the natural scents of its ingredients.

What is the shelf life of the product?

The shelf life is 6 months.

Can I use this product during pregnancy or while breastfeeding?

It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

Is this product organic?

Yes, our MATCHA Mask is 100% Organic & 100% Natural.

How often should I use the Yuzu Cleansing Scrub?

We recommend using the Yuzu Cleansing Scrub 2-4 times a week for the best results. However, you can adjust the frequency based on your skin's tolerance, starting with less frequent use and increasing as needed.

Is this product suitable for sensitive skin?

Yes, the Yuzu Cleansing Scrub is designed to be gentle on the skin and is suitable for various skin types, including sensitive skin. It's essential to start with less frequent use and adjust as needed to avoid any potential irritation.

 Can I use other exfoliating products along with the Yuzu Cleansing Scrub?

We recommend choosing one form of exfoliation at a time to prevent over-exfoliation and irritation. Using both manual and chemical exfoliants simultaneously can be harsh on the skin.

How should I store the Yuzu Cleansing Scrub?

Store the scrub in a cool, dry place, away from direct sunlight and moisture. Make sure to close the pot tightly to maintain its freshness and effectiveness.

Is this product vegan?

Yes, the Yuzu Cleansing Scrub does not contain any animal-derived ingredients.

How does the Yuzu Cleansing Scrub differ from chemical exfoliants?

The Yuzu Cleansing Scrub is a natural/manual exfoliant with organic ingredients, providing a physical exfoliation experience. Chemical exfoliants use acids to dissolve dead skin cells. The choice between the two depends on your preference and skin's needs.

Should I use the Yuzu Cleansing Scrub in my morning or evening skincare routine?

You can use the scrub in either your morning or evening routine, depending on your preference. Just be sure to follow up with your usual skincare products, such as moisturising cream and sunscreen in the morning.

Is the Yuzu Cleansing Scrub water free?

Yes

Does YUZU Cleansing Scrub contain essential oils?

Yes, Yuzu essential oil.

Are there any specific types of cloths or pads you recommend for use with your Yuzu Cleansing Scrub?

While personal preference plays a role, soft, reusable, eco-friendly, organic bamboo or cotton cloths or pads are often a good choice when using our scrub.

What is the shelf life of the product?

The shelf life is 6 months.

Is this product organic? 

Yes, our YUZU Cleansing Scrub is 97.5% Organic & 100% Natural

Should I use SPF after using Yuzu Cleansing Scrub?

It is advisable to use an SPF of 30+, each morning before you are exposed to day light (we are not just exposed to UV rays when we go outside but also through windows) & especially after using the YUZU Cleansing Scrub as your skin may be more prone to sensitivity to UV rays due to some of the naturally occurring properties in the citrus oil.

Is this product suitable for acne-prone skin?

Yes, the Yuzu Cleansing Scrub can be used on acne-prone skin. Exfoliating can help unclog pores and improve the texture of the skin, but it's essential to use it with care and not over-exfoliate, which can potentially worsen acne.

Does this scrub have a fragrance?

The Yuzu Cleansing Scrub has a refreshing, natural fragrance from the yuzu essential oil. It provides an invigorating and zesty scent during use.

I've noticed that my Yuzu Cleansing Scrub has changed colour over time. Why is this happening?

The change in colour is a natural occurrence, primarily due to the organic coconut sugar in the scrub. Over time, exposure to air and light can cause the sugar to darken or crystallise. This change is harmless and does not affect the product's effectiveness or safety. You can continue to use the scrub as usual. 

I’ve noticed my Yuzu Cleansing Scrub’s texture has changed?

If this happens, re-mix the scrub to combine the ingredients & use as normal.

Can I use this product during pregnancy or while breastfeeding?

It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.

What does Tsubaki Treatment Pre-Wash Hair Oil do?

It is a treatment oil applied to the hair before shampooing to nourish, protect, and condition the hair and scalp. It soothes the scalp, helps to prevent damage and breakages & controls frizzy hair.


How do I apply it?

Gently massage the hair oil into your scalp & hair & move towards the ends, focusing on drier areas. Comb through to distribute evenly. If hair is particularly tangled, leave combing until after washing.Use as a pre-wash treatment & wash with a gentle shampoo 1-2 times for optimal results.



Is this product organic?

It contains 25.63% organic ingredients, the rest natural ingredients.Can TSUBAKI TREATMENT be used on all hair types?

Yes, this oil is suitable for all hair types. However, if you have specific concerns or allergies, it's recommended to perform a patch test before full application.



How often should I use TSUBAKI TREATMENT?

Once or twice a week, depending on your hair's needs.Can TSUBAKI TREATMENT be used on coloured or chemically treated hair?

Yes, it helps maintain moisture and prevent damage caused by chemical treatments.



How long should I leave it in my hair?

We recommend 5-20 minutes before washing out.



Will TSUBAKI TREATMENT make my hair greasy?

When used as directed, it should not make your hair greasy. Be sure to rinse thoroughly 1-2 times with shampoo.



Can TSUBAKI TREATMENT help with dandruff or dry scalp?

Yes, the nourishing oils can help moisturise & soothe a dry scalp, potentially reducing dandruff over time.



What is the shelf life?

6 months.



How should I store TSUBAKI TREATMENT?

Away from sunlight, in a cool place.


Is TSUBAKI TREATMENT cruelty-free and vegan?

Yes, our pre-wash hair oil is cruelty-free, and all ingredients are derived from plant-based sources. We do not use animal-derived ingredients.

What is CALM BALM used for?

CALM BALM is designed to soothe and relieve irritated skin. It can be used to reduce redness & calm inflammation.


Can CALM BALM be used on dry skin?

Yes, for added moisture, clean the skin and leave damp before applying CALM BALM.


How best can I use CALM BALM on my hands?

Before bed, wash hands so that they are clean and apply CALM BALM. Once applied, we suggest using organic cotton gloves overnight.Can CALM BALM be used on open wounds?

It is designed for irritated skin and minor abrasions. It is best to avoid applying it directly to open or severe wounds. For open wounds, consult with a healthcare professional.


Is CALM BALM vegan ?

Yes, this product does not contain animal-derived ingredients.


Can I use this product during pregnancy or while breastfeeding?It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.


Are there any harsh chemicals or preservatives in this product?

No, our CALM BALM is free from harsh chemicals & preservatives.


How should I store CALM BALM?

To maintain its freshness and efficacy, store the product in a cool, dry place away from direct sunlight. Keep the lid tightly closed when not in use to prevent oxidation and preserve the natural goodness of the ingredients.


Should CALM BALM change colour?

Yes, it is completely normal for Calm Balm to change colour over time. This occurs due to the natural process of oxidation, which happens when the balm is exposed to air. Since our balm contains natural ingredients, slight variations in colour are a natural part of its lifecycle and do not affect its effectiveness or quality.Why does my CALM BALM sometimes feel slightly gritty?This is to do with the texture of the organic shea butter used in the formula. This is natural and doesn’t affect the quality or effectiveness of the balm. To smooth it out, you can warm the balm between your fingers, and it will melt quickly, leaving a smooth application.


What is the shelf life of the product?

The shelf life is 6 months.


Is this product Organic?

Yes, our CALM BALM is 99.4% Organic.

How do I use I'M YOURS Body Oil?

Add to bath or apply to damp skin. Use long flowing strokes, working towards the heart to help boost circulation.



Can this body oil be used for massage?

Yes, it is ideal for massage as it provides lubrication and nourishment to the skin while allowing for smooth, gliding movements.



Will I'M YOURS leave my skin feeling greasy?

When used as directed and massaged into the skin properly, this body oil should absorb quickly without leaving a greasy residue. Start with a small amount and adjust as needed.



Does I'M YOURS contain essential oils?

Yes, natural fragrances of organic Chamomile & Lavender.Is this product suitable for all skin types?

While the product contains natural ingredients, it's important to perform a patch test if you have sensitivity to essential oils.



Is this product vegan?Yes, this product does not contain animal-derived ingredients.



Can I use this product during pregnancy or while breastfeeding?It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.



Are there any harsh chemicals or preservatives in this product?

No, our I'M YOURS is free from harsh chemicals & preservatives.



How should I store I'M YOURS?

To maintain its freshness and efficacy, store the product in a cool, dry place away from direct sunlight. Keep the lid tightly closed when not in use to help preserve the natural goodness of the ingredients.



Can I use I'M YOURS on the face?

While this product is primarily formulated for the hands and body, some individuals may find it suitable for facial use. However, we recommend performing a patch test first and avoiding contact with the eyes.


What is the shelf life of the product?

The shelf life is 6 months.


Is this product Organic?

Yes, our I'M YOURS is 99.5% Organic.

How do I use AND RELAX Body & Hand Butter?

Gently massage onto damp skin, focusing on any dry areas for optimal hydration.


Is this product suitable for all skin types?

While the product contains natural ingredients, it's important to perform a patch test if you have sensitivity to essential oils.



Is this product vegan?Yes, this product does not contain animal-derived ingredients.



Can I use this product during pregnancy or while breastfeeding?It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.



Are there any harsh chemicals or preservatives in this product?

No, our AND RELAX is free from harsh chemicals & preservatives.


How should I store AND RELAX?

To maintain its freshness and efficacy, store the product in a cool, dry place away from direct sunlight. Keep the lid tightly closed when not in use.


Can I use AND RELAX on the face?

While this product is primarily formulated for the hands and body, some individuals may find it suitable for facial use. However, we recommend performing a patch test first and avoiding contact with the eyes.


Should AND RELAX change colour?

Yes, it is completely normal for AND RELAX to change colour over time. This occurs due to the natural process of oxidation, which happens when the butter is exposed to air. Since our butter contains natural ingredients, slight variations in colour are a natural part of its lifecycle and do not affect its effectiveness or quality.Why does my AND RELAX sometimes feel slightly gritty?This is to do with the texture of the organic shea butter used in the formula. This is natural and doesn’t affect the quality or effectiveness of the butter. To smooth it out, you can warm the balm between your fingers, and it will melt quickly, leaving a smooth application.


What is the shelf life of the product?

The shelf life is 6 months.


Is this product Organic?

Yes, our AND RELAX is 98.5% Organic.

How should I use LOVE TO GROW Lash & Brow oil?

In the evening, apply a small amount of the oil to clean lashes and brows, allowing it to work overnight.


How long will it take to see changes?

This depends on several factors, including individual hair growth cycle, consistency of use, and the specific condition of your lashes and brows. While some users may notice improvement within a few weeks of regular use, others may require longer periods to see noticeable results.

Typically, it's recommended to use LOVE TO GROW consistently for at least 4-8 weeks to allow sufficient time for the product to nourish and condition the hair follicles. During this time, you may observe benefits such as thicker, fuller-looking lashes and brows, increased hydration, and reduced breakage.


Can LOVE TO GROW be used on eyelash extensions?

We do not recommend using on eyelash extensions, as it may cause the adhesive to weaken and the extensions to fall out prematurely. If you have eyelash extensions, please consult with your technician for appropriate lash care products.


How should I store this LOVE TO GROW?

To maintain its freshness and efficacy, store the oil in a cool, dry place away from direct sunlight. Keep the lid tightly closed when not in use to prevent oxidation and preserve the potency of the ingredients.


Is this product vegan?Yes, this product does not contain animal-derived ingredients.


Is LOVE TO GROW suitable for individuals with allergies or sensitive skin?

While it's formulated to be gentle, it's recommended to perform a patch test first if you have allergies or sensitive skin to ensure compatibility with your specific needs.


Are there any harsh chemicals or preservatives in this product?

No, our LOVE TO GROW is free from harsh chemicals & preservatives.


Does LOVE TO GROW contain essential oils?

No.


What is the shelf life of the product?

The shelf life is 6 months.



Is this product Organic?

Yes, our LOVE TO GROW is 100% Organic.

How do you apply NOT NOW Blemish Oil?

Apply a small amount of the oil onto your ring finger & gently massage in circular motions onto the desired area.


Can I use NOT NOW on sensitive skin?

Yes, ingredients have been chosen with this in mind, however, this does contain organic essential oils.


Is this product vegan?

Yes, this product does not contain animal-derived ingredients.


Can I use this product during pregnancy or while breastfeeding?

It's recommended to consult with a healthcare professional before using skincare products, especially during pregnancy or while breastfeeding, to ensure they are safe for your specific situation.


Will NOT NOW block my pores?

Non-comedogenic ingredients have been specifically chosen, to reduce the risk of causing acne or blackheads by not obstructing the hair follicles or pores in the skin.


Are there any harsh chemicals or preservatives in this product?

No, our NOT NOW Blemish Oil is free from harsh chemicals.


Does NOT NOW Blemish Oil contain essential oils?

Yes.


What is the shelf life of the product?

The shelf life is 6 months.


Is this product Organic?

Yes, NOT NOW Blemish Oil is 99.5% Organic.

How do I use the GET UP & GO Face & Beard Oil?

Apply the oil to damp skin on your face, neck, décolletage & facial hair.


Can I use this product in the morning?

Yes, this product is recommended for use in the morning, as its nourishing and rejuvenating properties are well-suited for morning skincare routines.



Is this product suitable for all skin types?

While the product contains natural ingredients, it's important to perform a patch test if you have sensitivity to essential oils.



Can GET UP & GO help with beard grooming and maintenance?

Yes, this face and beard oil can help soften beard hair, reduce itchiness and irritation, and promote a healthier-looking beard. It also moisturises the skin underneath, preventing dryness and flakiness commonly associated with beard growth.



Is this product vegan?Yes, this product does not contain animal-derived ingredients.



Will GET UP & GO block my pores?

Non-comedogenic ingredients have been specifically chosen, to reduce the risk of causing acne or blackheads by not obstructing the hair follicles or pores in the skin.



How should I store GET UP & GO?

To maintain its freshness and efficacy, store the oil in a cool, dry place away from direct sunlight. Keep the lid tightly closed when not in use.



Are there any harsh chemicals or preservatives in this product?

No, our GET UP & GO is free from harsh chemicals & preservatives.



What is the shelf life of the product?

The shelf life is 6 months.



Is this product Organic?

Yes, our GET UP & GO is 99.5% Organic.